Oh man. Oh man. For two weeks we've been trying to get our high-speed internet working, to the bemusement of the Start.ca tech support. In a fit of madness I tried connecting our modem to the one computer we hadn't tried (same phone jack as the laptop) and saw some lights blinking on it! What do you know, it's working perfectly and I download Firefox 1.5 in under 2 minutes. This must be what sex feels like.